Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use Elders Cloud.
Last updated: December 15, 2024
Our Privacy Principles
We're committed to protecting your privacy and being transparent about our practices
Data Protection
We use industry-standard encryption and security measures to protect your data
Transparency
We're open about what data we collect and how we use it
Data Control
You have control over your data and can request changes or deletion
1. Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, contact us, or use our services. This may include:
- Name, email address, and contact information
- Church or organization details
- Payment and billing information
- Member and attendance data
- Communication preferences
Usage Information
We automatically collect certain information about your use of our services, including:
- Device information and IP address
- Browser type and version
- Pages visited and features used
- Time and date of access
- Error logs and performance data
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze usage and trends
- Detect, prevent, and address technical issues
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- With trusted service providers who assist in our operations
- In connection with a business transfer or acquisition
All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access, use, or disclosure
- Accidental loss or destruction
- Malicious attacks and data breaches
Security Measures Include:
- End-to-end encryption for data transmission
- Encrypted data storage
- Regular security audits and updates
- Access controls and authentication
- Secure data centers with physical security
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to your personal information
- Correction of inaccurate or incomplete data
- Deletion of your personal information
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
To exercise these rights, please contact us at privacy@wellsconsult.com. We will respond to your request within 30 days.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.
9. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Email: privacy@wellsconsult.com
Phone: +44 7884 463322
Address: Wells Consult Ltd, London, United Kingdom