Terms of Service
These terms govern your use of Elders Cloud. Please read them carefully before using our services.
Last updated: December 15, 2024
Key Terms Summary
Important points to understand about using our services
User Responsibilities
Your obligations when using our platform
Service Availability
Our commitment to service reliability
Legal Compliance
Terms and conditions for service use
1. Acceptance of Terms
By accessing or using Elders Cloud ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
2. Description of Service
Elders Cloud is a comprehensive church management platform that provides:
- Member management and communication tools
- Financial management and online giving
- Event planning and scheduling
- Child check-in and safety features
- Reporting and analytics
- Multi-tenant architecture for data isolation
3. User Accounts and Registration
Account Creation
To use our Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.
Account Security
You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
Account Approval
All new accounts are subject to approval. We reserve the right to approve or deny accounts at our discretion.
4. Acceptable Use Policy
Permitted Uses
You may use our Service only for lawful purposes and in accordance with these Terms. You agree to use the Service only for legitimate church or religious organization management.
Prohibited Uses
You may not use our Service:
- For any unlawful purpose or to solicit others to perform unlawful acts
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
- To submit false or misleading information
- To upload or transmit viruses or any other type of malicious code
- To spam, phish, pharm, pretext, spider, crawl, or scrape
- For any obscene or immoral purpose
- To interfere with or circumvent the security features of the Service
5. Data and Privacy
Data Ownership
You retain ownership of all data you input into our Service. We do not claim ownership of your content or data.
Data Security
We implement appropriate security measures to protect your data. However, no method of transmission over the internet is 100% secure.
Data Backup
We maintain regular backups of your data, but you are responsible for maintaining your own backups of critical information.
6. Payment Terms
Subscription Fees
Our Service is provided on a subscription basis. Fees are billed in advance and are non-refundable except as required by law.
Payment Processing
Payments are processed through secure third-party payment processors. We do not store your payment information on our servers.
Price Changes
We reserve the right to change our pricing with 30 days' notice. Price changes will not affect your current billing period.
7. Service Availability
Uptime Commitment
We strive to maintain 99.9% uptime for our Service, but we do not guarantee uninterrupted access.
Maintenance
We may perform scheduled maintenance that may temporarily interrupt service. We will provide advance notice when possible.
Force Majeure
We are not liable for service interruptions due to circumstances beyond our control, including natural disasters, cyber attacks, or third-party service failures.
8. Intellectual Property
Our Rights
The Service and its original content, features, and functionality are owned by Wells Consult Ltd and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Your Rights
You retain ownership of your content and data. By using our Service, you grant us a limited license to use your content to provide the Service.
9. Limitation of Liability
To the maximum extent permitted by law, Wells Consult Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.
10. Termination
Termination by You
You may terminate your account at any time by contacting us. Upon termination, your access to the Service will cease immediately.
Termination by Us
We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
Data Retention
Upon termination, we will retain your data for a reasonable period to allow for data export or account reactivation, after which it will be deleted.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the new Terms.
13. Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: legal@wellsconsult.com
Phone: +44 7884 463322
Address: Wells Consult Ltd, London, United Kingdom